Introduction
These Terms & Conditions govern all purchases made via Atelier Ethos (“we”, “us”, “our”) through the website https://atelierethos.eu (“the Website”). By placing an order, you agree to be bound by these Terms & Conditions.
Atelier Ethos is established in Belgium and operates according to Belgian and EU consumer protection laws.
Company Information
Atelier Ethos
Registered in Belgium
VAT number: BE0830.858.943
Registered address: Lembergsesteenweg 79, 9820 Merelbeke
Email: contact@atelierethos.eu
Products and Availability
All products displayed on the Website are subject to availability. We reserve the right to modify, discontinue or limit quantities of any product at any time. Colors and textures are shown as accurately as possible, but variations may occur.
Prices
All prices are shown in EUR and include VAT where applicable. Shipping costs are calculated at checkout. We reserve the right to modify prices at any moment. The price shown at checkout is final.
Orders
An order is considered accepted once you receive an order confirmation by email.
We may refuse or cancel an order if:
- payment fails
- fraudulent activity is suspected
- shipping restrictions apply
- pricing or product errors occur
You will be notified and refunded if an order is cancelled.
Payment
Payments may be processed using:
- credit or debit cards
- PayPal
- third‑party payment processors shown at checkout
All payments are handled securely by certified providers.
Shipping & Delivery
Shipping Times
Processing and shipping times vary depending on stock and destination. In general we deliver in 1 – 8 working days.
Shipping Costs
Shipping fees are displayed before completing your order. International import taxes or customs duties may apply and are the customer’s responsibility.
Delivery Issues
We are not responsible for delays caused by couriers, customs, weather, or incorrect shipping information.
If a package returns due to an incorrect address, reshipping fees may apply.
Right of Withdrawal (EU 14‑Day Return Policy)
Consumers in the EU may withdraw from their purchase within 14 days of receiving their goods, without stating a reason.
To exercise this right, notify us in writing at: contact@atelierethos.eu.
This right does not apply to:
- custom or personalized products
- sealed items that were opened (e.g., oils, cosmetics, hygiene products)
- digital downloads
- perishable items
Refunds are handled according to our dedicated Returns & Refunds policy.
Returns & Refunds
Please refer to the Returns & Refunds page for full details.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Refunds are issued via the original payment method.
Gift Cards
Gift cards cannot be refunded or exchanged for cash. They are redeemable only through the Website.
Warranty
Products are covered by the two‑year legal warranty required by Belgian and EU law.
This warranty does not cover:
- wear and tear
- misuse
- accidental damage
- repairs or modifications performed by unauthorized parties
If you believe an item is defective, contact us at contact@atelierethos.eu.
Liability
We are not liable for:
- damages caused by incorrect product use
- indirect or consequential damages
- delays or failure caused by events beyond our reasonable control
Our total liability is limited to the amount paid for the product in question.
Accuracy of Information
We strive to keep all product and pricing information accurate. However, errors may occur.
We reserve the right to correct mistakes at any time.
Intellectual Property
All content on the Website – text, images, branding, designs – is the property of Atelier Ethos or its content suppliers.
Reproduction or use without permission is prohibited.
Privacy & Data Protection
Personal data is processed in accordance with our Privacy & Cookie Policy, available on the Website.
Dispute Resolution
Consumers may use the EU Online Dispute Resolution platform for complaints:
https://ec.europa.eu/consumers/odr
Belgian law governs these Terms & Conditions. Any disputes must be brought before the competent Belgian courts.
Changes to Terms
We may update these Terms & Conditions periodically. The version shown on the Website at the time of your order is the applicable version.
Contact
If you have any questions about these Terms & Conditions, please contact us at:
📧 contact@atelierethos.eu