Contact Information
If you have any questions about your order, returns, exchanges or general inquiries, you can contact us at:
Atelier Ethos
Email: contact@atelierethos.eu
Website: https://atelierethos.eu
We aim to respond within 2–3 business days.
Right of Withdrawal (EU 14‑Day Cooling-Off Period)
Under EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason.
To exercise your right of withdrawal, you must notify us in writing via email at:
📧 contact@atelierethos.eu
Please include:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for return (optional)
You may also use the official EU withdrawal form (not mandatory).
We will provide all necessary instructions by email.
Returns Policy
Our refund and returns policy lasts 14 days from the date you receive your item.
If 14 days have passed, we cannot offer a full refund or exchange.
To be eligible for a return:
- the item must be unused
- in the same condition as received
- in the original packaging
Non‑Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Intimate, sanitary or hygiene-related products
- Hazardous materials
- Flammable liquids or gases
- Opened bottles or packages (e.g., essential oils)
- Gift cards
- Digital downloads
- Some health and personal care items
Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted for:
- Books with clear signs of use
- Opened media (CD, DVD, software, vinyl, cassettes)
- Items not in original condition
- Items damaged or missing parts not due to our error
- Returns initiated more than 30 days after delivery
Refund Process
Once your returned item is received and inspected, you will receive an email confirming approval or rejection.
If approved:
- Your refund will be processed
- Funds will be returned via your original payment method
- Processing time may vary depending on your bank or card issuer
Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account
- Contact your credit card company
- Contact your bank (processing delays are common)
- Finally, contact us at contact@atelierethos.eu
Sale Items
Only regular-priced items may be refunded.
Sale items are not eligible for refunds.
Exchanges
We only replace items if they are:
- defective
- damaged
If you need an exchange, email us at contact@atelierethos.eu.
We will provide the correct return address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you:
- You will receive a gift credit for the value of the return
- Once the returned item is received, we will email you a gift certificate
If the gift was not marked as such:
- A refund will be issued to the original purchaser
Shipping Returns
To return your product, email us first at contact@atelierethos.eu.
You will receive the correct return address.
Please note:
- You are responsible for return shipping costs
- Shipping costs are non‑refundable
- If you receive a refund, return shipping costs may be deducted
For expensive items, we recommend:
- using trackable shipping
- purchasing shipping insurance
We cannot guarantee receipt of returned items.
Need Help?
For questions about refunds, returns, exchanges or your order, contact us at:
📧 contact@atelierethos.eu