{"id":4134,"date":"2026-03-12T21:22:32","date_gmt":"2026-03-12T21:22:32","guid":{"rendered":"https:\/\/atelierethos.eu\/shop\/?page_id=4134"},"modified":"2026-03-12T21:53:59","modified_gmt":"2026-03-12T21:53:59","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/atelierethos.eu\/shop\/terms-conditions\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Introduction<\/h2>\n\n\n\n<p>These Terms &amp; Conditions govern all purchases made via <strong>Atelier Ethos<\/strong> (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) through the website <strong>https:\/\/atelierethos.eu<\/strong> (\u201cthe Website\u201d). By placing an order, you agree to be bound by these Terms &amp; Conditions.<br>Atelier Ethos is established in Belgium and operates according to Belgian and EU consumer protection laws.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Company Information<\/h2>\n\n\n\n<p><strong>Atelier Ethos<\/strong><br>Registered in Belgium<br>VAT number: BE0830.858.943<br>Registered address: Lembergsesteenweg 79, 9820 Merelbeke<br>Email: <strong>contact@atelierethos.eu<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Products and Availability<\/h2>\n\n\n\n<p>All products displayed on the Website are subject to availability. We reserve the right to modify, discontinue or limit quantities of any product at any time. Colors and textures are shown as accurately as possible, but variations may occur.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Prices<\/h2>\n\n\n\n<p>All prices are shown in <strong>EUR<\/strong> and include VAT where applicable. Shipping costs are calculated at checkout. We reserve the right to modify prices at any moment. The price shown at checkout is final.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Orders<\/h2>\n\n\n\n<p>An order is considered accepted once you receive an order confirmation by email.<br>We may refuse or cancel an order if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>payment fails<\/li>\n\n\n\n<li>fraudulent activity is suspected<\/li>\n\n\n\n<li>shipping restrictions apply<\/li>\n\n\n\n<li>pricing or product errors occur<\/li>\n<\/ul>\n\n\n\n<p>You will be notified and refunded if an order is cancelled.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Payment<\/h2>\n\n\n\n<p>Payments may be processed using:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>credit or debit cards<\/li>\n\n\n\n<li>PayPal<\/li>\n\n\n\n<li>third\u2011party payment processors shown at checkout<\/li>\n<\/ul>\n\n\n\n<p>All payments are handled securely by certified providers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping &amp; Delivery<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Shipping Times<\/h3>\n\n\n\n<p>Processing and shipping times vary depending on stock and destination. In general we deliver in 1 &#8211; 8 working days.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Shipping Costs<\/h3>\n\n\n\n<p>Shipping fees are displayed before completing your order. International import taxes or customs duties may apply and are the customer\u2019s responsibility.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Delivery Issues<\/h3>\n\n\n\n<p>We are not responsible for delays caused by couriers, customs, weather, or incorrect shipping information.<br>If a package returns due to an incorrect address, reshipping fees may apply.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Right of Withdrawal (EU 14\u2011Day Return Policy)<\/h2>\n\n\n\n<p>Consumers in the EU may withdraw from their purchase within <strong>14 days<\/strong> of receiving their goods, without stating a reason.<br>To exercise this right, notify us in writing at: <strong>contact@atelierethos.eu<\/strong>.<\/p>\n\n\n\n<p>This right does <strong>not<\/strong> apply to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>custom or personalized products<\/li>\n\n\n\n<li>sealed items that were opened (e.g., oils, cosmetics, hygiene products)<\/li>\n\n\n\n<li>digital downloads<\/li>\n\n\n\n<li>perishable items<\/li>\n<\/ul>\n\n\n\n<p>Refunds are handled according to our dedicated Returns &amp; Refunds policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns &amp; Refunds<\/h2>\n\n\n\n<p>Please refer to the <strong>Returns &amp; Refunds<\/strong> page for full details.<br>Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.<\/p>\n\n\n\n<p>Refunds are issued via the original payment method.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Gift Cards<\/h2>\n\n\n\n<p>Gift cards cannot be refunded or exchanged for cash. They are redeemable only through the Website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Warranty<\/h2>\n\n\n\n<p>Products are covered by the <strong>two\u2011year legal warranty<\/strong> required by Belgian and EU law.<br>This warranty does not cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>wear and tear<\/li>\n\n\n\n<li>misuse<\/li>\n\n\n\n<li>accidental damage<\/li>\n\n\n\n<li>repairs or modifications performed by unauthorized parties<\/li>\n<\/ul>\n\n\n\n<p>If you believe an item is defective, contact us at <strong>contact@atelierethos.eu<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Liability<\/h2>\n\n\n\n<p>We are not liable for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>damages caused by incorrect product use<\/li>\n\n\n\n<li>indirect or consequential damages<\/li>\n\n\n\n<li>delays or failure caused by events beyond our reasonable control<\/li>\n<\/ul>\n\n\n\n<p>Our total liability is limited to the amount paid for the product in question.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Accuracy of Information<\/h2>\n\n\n\n<p>We strive to keep all product and pricing information accurate. However, errors may occur.<br>We reserve the right to correct mistakes at any time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Intellectual Property<\/h2>\n\n\n\n<p>All content on the Website &#8211; text, images, branding, designs &#8211; is the property of Atelier Ethos or its content suppliers.<br>Reproduction or use without permission is prohibited.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Privacy &amp; Data Protection<\/h2>\n\n\n\n<p>Personal data is processed in accordance with our <strong><a href=\"https:\/\/atelierethos.eu\/shop\/privacy-policy\/\" type=\"page\" id=\"3\">Privacy &amp; Cookie Policy<\/a><\/strong>, available on the Website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Dispute Resolution<\/h2>\n\n\n\n<p>Consumers may use the EU Online Dispute Resolution platform for complaints:<br>https:\/\/ec.europa.eu\/consumers\/odr<\/p>\n\n\n\n<p>Belgian law governs these Terms &amp; Conditions. Any disputes must be brought before the competent Belgian courts.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Changes to Terms<\/h2>\n\n\n\n<p>We may update these Terms &amp; Conditions periodically. The version shown on the Website at the time of your order is the applicable version.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p>If you have any questions about these Terms &amp; Conditions, please contact us at:<br>\ud83d\udce7 <strong>contact@atelierethos.eu<\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction These Terms &amp; Conditions govern all purchases made via Atelier Ethos (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) through the website https:\/\/atelierethos.eu (\u201cthe Website\u201d). By placing an order, you agree to be bound by these Terms &amp; Conditions.Atelier Ethos is established in Belgium and operates according to Belgian and EU consumer protection laws. Company Information Atelier EthosRegistered in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4134","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; Conditions ~ Atelier Ethos<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/atelierethos.eu\/shop\/terms-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms &amp; Conditions ~ Atelier Ethos\" \/>\n<meta property=\"og:description\" content=\"Introduction These Terms &amp; Conditions govern all purchases made via Atelier Ethos (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) through the website https:\/\/atelierethos.eu (\u201cthe Website\u201d). 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