{"id":11,"date":"2026-03-12T20:52:37","date_gmt":"2026-03-12T20:52:37","guid":{"rendered":"https:\/\/atelierethos.eu\/shop\/?page_id=11"},"modified":"2026-03-12T21:17:17","modified_gmt":"2026-03-12T21:17:17","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/atelierethos.eu\/shop\/refund_returns\/","title":{"rendered":"Contact & Returns"},"content":{"rendered":"\n

Contact Information<\/strong><\/h2>\n\n\n\n

If you have any questions about your order, returns, exchanges or general inquiries, you can contact us at:<\/p>\n\n\n\n

Atelier Ethos<\/strong>
Email: contact@atelierethos.eu<\/strong>
Website: https:\/\/atelierethos.eu<\/strong><\/p>\n\n\n\n

We aim to respond within 2\u20133 business days<\/strong>.<\/p>\n\n\n\n

Right of Withdrawal (EU 14\u2011Day Cooling-Off Period)<\/strong><\/h2>\n\n\n\n

Under EU consumer protection law, you have the right to withdraw from your purchase within 14 days<\/strong> of receiving your goods, without giving any reason.<\/p>\n\n\n\n

To exercise your right of withdrawal, you must notify us in writing<\/strong> via email at:<\/p>\n\n\n\n

\ud83d\udce7 contact@atelierethos.eu<\/strong><\/p>\n\n\n\n

Please include:<\/p>\n\n\n\n

    \n
  • Your full name<\/li>\n\n\n\n
  • Order number<\/li>\n\n\n\n
  • Item(s) you wish to return<\/li>\n\n\n\n
  • Reason for return (optional)<\/li>\n<\/ul>\n\n\n\n

    You may also use the official EU withdrawal form (not mandatory).
    We will provide all necessary instructions by email.<\/p>\n\n\n\n

    Returns Policy<\/strong><\/h2>\n\n\n\n

    Our refund and returns policy lasts 14 days<\/strong> from the date you receive your item.
    If 14 days have passed, we cannot offer a full refund or exchange.<\/p>\n\n\n\n

    To be eligible for a return:<\/p>\n\n\n\n

      \n
    • the item must be unused<\/strong><\/li>\n\n\n\n
    • in the same condition<\/strong> as received<\/li>\n\n\n\n
    • in the original packaging<\/strong><\/li>\n<\/ul>\n\n\n\n

      Non\u2011Returnable Items<\/strong><\/h3>\n\n\n\n

      Certain items cannot be returned, including:<\/p>\n\n\n\n

        \n
      • Perishable goods (food, flowers, plants)<\/li>\n\n\n\n
      • Intimate, sanitary or hygiene-related products<\/li>\n\n\n\n
      • Hazardous materials<\/li>\n\n\n\n
      • Flammable liquids or gases<\/li>\n\n\n\n
      • Opened bottles or packages<\/strong> (e.g., essential oils)<\/li>\n\n\n\n
      • Gift cards<\/li>\n\n\n\n
      • Digital downloads<\/li>\n\n\n\n
      • Some health and personal care items<\/li>\n<\/ul>\n\n\n\n

        Please do not<\/strong> send your purchase back to the manufacturer.<\/p>\n\n\n\n

        Partial Refunds<\/strong><\/h3>\n\n\n\n

        Partial refunds may be granted for:<\/p>\n\n\n\n

          \n
        • Books with clear signs of use<\/li>\n\n\n\n
        • Opened media (CD, DVD, software, vinyl, cassettes)<\/li>\n\n\n\n
        • Items not in original condition<\/li>\n\n\n\n
        • Items damaged or missing parts not due to our error<\/li>\n\n\n\n
        • Returns initiated more than 30 days after delivery<\/li>\n<\/ul>\n\n\n\n

          Refund Process<\/strong><\/h2>\n\n\n\n

          Once your returned item is received and inspected, you will receive an email confirming approval or rejection.<\/p>\n\n\n\n

          If approved:<\/p>\n\n\n\n

            \n
          • Your refund will be processed<\/li>\n\n\n\n
          • Funds will be returned via your original payment method<\/li>\n\n\n\n
          • Processing time may vary depending on your bank or card issuer<\/li>\n<\/ul>\n\n\n\n

            Late or Missing Refunds<\/strong><\/h2>\n\n\n\n

            If you haven\u2019t received your refund:<\/p>\n\n\n\n

              \n
            1. Recheck your bank account<\/li>\n\n\n\n
            2. Contact your credit card company<\/li>\n\n\n\n
            3. Contact your bank (processing delays are common)<\/li>\n\n\n\n
            4. Finally, contact us at contact@atelierethos.eu<\/strong><\/li>\n<\/ol>\n\n\n\n

              Sale Items<\/strong><\/h2>\n\n\n\n

              Only regular-priced<\/strong> items may be refunded.
              Sale items are not eligible<\/strong> for refunds.<\/p>\n\n\n\n

              Exchanges<\/strong><\/h2>\n\n\n\n

              We only replace items if they are:<\/p>\n\n\n\n

                \n
              • defective<\/li>\n\n\n\n
              • damaged<\/li>\n<\/ul>\n\n\n\n

                If you need an exchange, email us at contact@atelierethos.eu<\/strong>.
                We will provide the correct return address.<\/p>\n\n\n\n

                Gifts<\/strong><\/h2>\n\n\n\n

                If the item was marked as a gift when purchased and shipped directly to you:<\/p>\n\n\n\n

                  \n
                • You will receive a gift credit<\/strong> for the value of the return<\/li>\n\n\n\n
                • Once the returned item is received, we will email you a gift certificate<\/li>\n<\/ul>\n\n\n\n

                  If the gift was not marked as such:<\/p>\n\n\n\n

                    \n
                  • A refund will be issued to the original purchaser<\/li>\n<\/ul>\n\n\n\n

                    Shipping Returns<\/strong><\/h2>\n\n\n\n

                    To return your product, email us first at contact@atelierethos.eu<\/strong>.
                    You will receive the correct return address.<\/p>\n\n\n\n

                    Please note:<\/p>\n\n\n\n

                      \n
                    • You are responsible for return shipping costs<\/li>\n\n\n\n
                    • Shipping costs are non\u2011refundable<\/li>\n\n\n\n
                    • If you receive a refund, return shipping costs may be deducted<\/li>\n<\/ul>\n\n\n\n

                      For expensive items, we recommend:<\/p>\n\n\n\n

                        \n
                      • using trackable shipping<\/li>\n\n\n\n
                      • purchasing shipping insurance<\/li>\n<\/ul>\n\n\n\n

                        We cannot guarantee receipt of returned items.<\/p>\n\n\n\n

                        Need Help?<\/strong><\/h2>\n\n\n\n

                        For questions about refunds, returns, exchanges or your order, contact us at:
                        \ud83d\udce7 contact@atelierethos.eu<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

                        Contact Information If you have any questions about your order, returns, exchanges or general inquiries, you can contact us at: Atelier EthosEmail: contact@atelierethos.euWebsite: https:\/\/atelierethos.eu We aim to respond within 2\u20133 business days. Right of Withdrawal (EU 14\u2011Day Cooling-Off Period) Under EU consumer protection law, you have the right to withdraw from your purchase within 14 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"\nContact & Returns ~ Atelier Ethos<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/atelierethos.eu\/shop\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact & Returns ~ Atelier Ethos\" \/>\n<meta property=\"og:description\" content=\"Contact Information If you have any questions about your order, returns, exchanges or general inquiries, you can contact us at: Atelier EthosEmail: contact@atelierethos.euWebsite: https:\/\/atelierethos.eu We aim to respond within 2\u20133 business days. 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